| FREQUENTLY
ASKED QUESTIONS...
I have a balance due on my date.
How can I pay?
For all events, we accept cash/check or charge cards with
the following restrictions…. Checks, money orders and
cashiers checks are accepted if received by us at least 15
days in advance of your event. ALL balances due the day of
your event are to be CASH ONLY. Credit cards are accepted
up to 2 days in advance. Credit cards also incur a 3% STC
charge.
Can I bring my own alcohol?
Yes, of course, in any limousine, Trolley, & Limo Bus.
All vehicles are equipped with coolers and ice. Alcohol is
NOT in sedans or non-stretch vehicles. The legal definition
is that there must be a divider between the chauffeur and
the passengers.
NO RED WINE is allowed due to the staining possibilities.
Remember, you are in a moving vehicle, and it is not the chauffeurs
fault that he hit the brakes, and you spilled your beverage.
Underage drinking cannot be tolerated. If at any point, a
minor is in possession of alcohol, or appears intoxicated,
the transfer will be terminated immediately, and parents must
come and take charge of the minor. If a parent is not available,
the local police will be called, and the entire group discharged
from the vehicle.
If at any time anyone possesses any illegal drugs, the trip
will be immediately terminated, and if there is any dispute
at all, the police will be called.
Can we smoke in the vehicle?
All of our vehicles are NON-smoking.
Can we eat in the vehicle?
For any food that is brought into the limo, there is an automatic
standard $50 cleanup fee. You are responsible for any additional
cleanup fees associated with damage or cleanup above and beyond
the norm. (sweeping and vacuuming) Certain foods, such as
pizza, or anything that can cause major stains, are not allowed.
If you choose to bring sandwiches, etc. into the limo, it
is in everyones best interest to not bring ketchup, mustard,
mayonnaise, etc. to avoid any additional cleanup fees.
How many people can I squeeze in your limo?
A super-stretch Lincoln limousine, the standard vehicle in
the limousine industry, holds up to 8 passengers. It is also
INSURED for up to 8 passengers. If a company overloads a vehicle,
and has an accident, you simply will be out of luck if you
need to collect damages. Also, you need to take into consideration
the comfort level of yourself and the other passengers. Those
companies that will "squeeze" more than the legally
allowed amount of people into a vehicle aren’t taking
into consideration dress sizes, elbow room, or varying sizes
of the passengers.
We will NEVER overload a vehicle; we have capacity for up
to 26 passengers in a single vehicle. We advertise all of
our vehicles based on the DOT rating that the manufacturer
follows. DOT states that there is 18” of space for each
passenger to sit, and uses an average of 150 lbs. per passenger.
Am I guaranteed the vehicle stated on my contract?
Once a contract is confirmed, and signed by us, the vehicle
stated is 100% guaranteed. If for some reason, your specific
vehicle cannot be provided, we will call immediately, explain
the vehicles available for substitution, and you have the
choice of accepting another vehicle, or voiding the contract
and receiving a full refund of your deposit.
How much do I need for a deposit?
There is a credit card required for deposits on airport services.
There is a one (1) hour minimum payment required for all weddings,
proms, and other hourly charters, or 50% for lengthy charters.
50% is required for all bachelor(ette) parties, concerts,
and point to point services.
What is your cancellation policy?
All cancellations MUST BE IN WRITING, either by email, fax
or registered letter. All deposits are NON-refundable. Wedding
and Prom cancellations must be submitted in writing by certified
mail ninety (90) days prior to the date of service, or the
full balance on the contract is due.
Can I change/downsize/upsize the vehicle on my contract?
Yes, but your original deposit will be forfeited, and a new
deposit will be required.
Is there a charge for waiting time?
We always allow up to a 10 minute grace period, to load luggage,
or to gather your group together. After 10 minutes, you are
billed in half hour increments for waiting time, starting
at the original pickup time.
Do additional stops cost extra?
On hourly packages, such as weddings, there are no additional
charges for extra stops. This includes taking Home to church,
to pictures, stopping at home, to the reception, etc. This
does NOT apply if you want to use the vehicle as a shuttle
service or to tour around with no specific destinations in
mind. We do not “Cruise” aimlessly in any of the
vehicles. “Picture Packages” where we pick up
after the ceremony to drive around only for pictures will
incur extra fuel/location charges.
On airport transfers, and point-to-point transfers, additional
stops are extra. The rates will be determined by the distance
between, or the amount of extra time they consume. Call for
specifics.
What if we decide we want the car for a longer period
of time?
As long as the vehicle isn’t scheduled to be somewhere
else, we will gladly extend the length of your event. This
is completely dependent upon scheduling. The best rule is
to schedule for as long as you feel you may need the vehicle,
but there is no refund for unused time, so being punctual
counts.
What if someone throws up or damages the interior/exterior
of the vehicle?
The passenger making the reservation is responsible for the
entire group. Any damages are the responsibility of the individual
renting the limousine. So are any legal fees and court costs
associated with trying to collect.
Cleanups involving professional carpet shampooing, such as
vomit, START at $250.00. Rips and tears START at $200.00.
The final total will be assessed after billing is received,
and lost time is figured. Other damages will be billed in
full including lost time and any travel back and forth to
coachbuilders if needed.
"We have gone to and from the airport
on numerous ocasions with your service, and your drivers
are always prompt and courteous. Your vehicles are always
clean and include little extras like beverages and a newspaper.
I am sure you are ruining it for other limousine companies."
Brian C
Call us to reserve
your dream limousine today!
|
.jpg)
